Frequently Asked Questions (FAQ)

Our products are shipped within 3 to 7 working days, depending on your location. You will receive the tracking code after shipment.

Once the order has been sent, you will receive an e-mail with the tracking code so that you can follow the delivery in real time.

We accept credit cards, debit cards, PayPal, Apple Pay and other secure payment methods.

Yes, you can request an exchange or return within 7 days of receipt. Just contact us via the store's e-mail address.

Our service is provided by e-mail and WhatsApp. You can find all the contact details on the "Contact Us" page.

Our products are shipped from warehouses in Europe, guaranteeing faster delivery times to Portugal, Spain and other EU countries.

If the product is faulty, we will exchange it free of charge. Just send photos and describe the problem by e-mail.